KITSHEZA Lazy Brew Sloth Tea Infuser

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aircompensation7@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at aircompensation7@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aircompensation7@gmail.com.

Last updated: [03/06/25 3:40 AM]

🚚 Processing Times

At KITSHEZA, all orders are processed within 1–3 business days after receiving your order confirmation email. You will receive a second notification once your order has been shipped.

Note: Processing times may be extended during high-volume periods or holidays.

🌍 Shipping Rates & Delivery Estimates

We offer the following shipping options:

Delivery times may vary based on location and unforeseen courier delays.

🌎 International Shipping

KITSHEZA ships to the following countries: [List countries or state "worldwide"].

International shipping fees are calculated at checkout. Customs duties and taxes (if applicable) are the responsibility of the customer and are not included in our shipping charges.

📦 Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking details to update.

❗ Lost or Damaged Packages

KITSHEZA is not responsible for packages lost or stolen after being marked as delivered. If your item arrives damaged, contact us within 7 days at [your email] with a photo of the damaged item.

📩 Questions?

For shipping questions or concerns, please reach out to our team at [your email or contact page link]. We’re happy to help!